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Note

The email or SMS will not send out if the user isn’t opt-on for SMS & Email.

Bulk Actions

To configure Email Opt-in or Opt-out for users in bulk, follow these steps:

  1. Navigate to Bot -> Bot Users.

  2. Select the user(s) by checking the box next to their name.

  3. Click on Bulk Action in the upper right corner.

  4. Choose Set Email Opt-In or Set Email Opt-Out as needed.

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This action ensures that the user is either subscribed or unsubscribed to receive email communications. If the user is not opted in, the system will not send emails to them.