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Note

The email or SMS will not send out if the user isn’t opt-on for SMS & Email.

Bulk Action

To configure SMS Opt-in or Opt-out for users in bulk, follow these steps:

  1. Go to Bot -> Bot Users.

  2. Check the box next to the user(s) you want to configure.

  3. Click on Bulk Action.

  4. Select Set SMS Opt-In or Set SMS Opt-Out.

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This configuration will include or exclude the user from SMS notifications sent by the bot. If SMS Opt-in is not enabled, the system will avoid sending SMS to that user.