To answer your question we will have to understand how UChat bot users work.
What is a Bot User?
A bot user is anyone who interacts with your chatbot via DMs or comments.
Is the bot user limit per bot or for the workspace?
Bot user limit is implemented on the workspace level and the resources (X number of users) are shared between all the chatbots created under the same workspace.
However, a secondary bot user limit can be set on per chatbot basis. This ensures that a chatbot does not consume more resources then allocated or intended.
For example;
you have a workspace with basic business plan and 1 additional chatbot. The resources you have are as follows;
2 chatbots (FB & Insta) + 1000 bot users
You can setup user limits on both chatbots to ensure both chatbots only consume assigned number of bot users.
How to set bot user limits
The process to set-up a rule to limit chatbot to X number of bot users is very simple and straightforward. We are using Facebook chatbot as an example but you should be able to follow the same steps for any chatbot channel you are using in your workspace.
When you open a Facebook chatbot, click on settings right at the bottom left corner (as shown in the image), then the first section is “Bot Users Limit”.
Once you decide and select a number, please click save in order for the settings to take effect.
Will the bot stop when reaching limits?
Unlike other chatbots in the market, UChat actually cares about you.
Once your workspace consumes all bot user limits, the chatbots will not stop working. Rather UChat system will automatically start deleting old users with the longest last engagement duration to accommodate new users who could be your High Intent Leads.
So, your Leadgen, Customer Support and Ecommerce chatbots will never stop working.
What is the cost of extra bot users?
If your business needs higher bot user limits you can always buy add-ons. The pricing for additional users is as follows;
$5 per month for every 1000 bot user (total bot user below 5000);
$5 per month for every 5000 bot users (if total bot user above 5000)
How to set up rules to automatically remove the bot user?
The process to set-up a rule to automatically remove bot users is very simple and straightforward. We are using Facebook chatbot for an example but you should be able to follow the same steps for any chatbot channel you are using in your workspace.
When you open a Facebook chatbot, click on settings right at the bottom left corner (as shown in the image), then the second section is “Bot Users Auto Cleanup”. This is where you will set the number of bot users you want to automatically delete on daily basis.
Once you select a number, it also give your the option to set a user condition to be more specific.
Once you decide and select a number, please click save in order for the settings to take effect.
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