You can offer email support to your customer by providing your email address in the below settings.
After you set up your own email, anyone in your custom domain that clicks “the email us” from the top right dropdown as per below:
Their email will go straight to your email. Then you can help your client to manage the ticket they submit.
If it's a platform related bug issue, you can reach out to the contact manager from the UChat team.
Check the video below for more details:
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