Sub Flow

Owned by Hassan A
Last updated: Dec 06, 2024 by Hammad Siddiqui
4 min read

 

Same as "Canvas", "Sub Flow" can also help with step organization. "Canvas" organizes steps in a specific subflow while "Sub Flow" organizes steps in the whole chatbot/flow.

 

Create Sub Flow

 

Go "Flows" from the sidebar, click "+ New Sub Flow", choose a flow type, give a name and save.

Flow Type

Description

Flow Type

Description

Normal Subflow

Varies in channels, basic subflow

Workflow

work at the backend without influencing the front end task

Function Flow

perform repetitive tasks

 

 

Click on the subflow to enter and start editing it. For more operations, click on the 3-dots icon. The Sub Flow Ns is a unique subflow ID in the chatbot.

Folders are used to organize subflows.

 

Move Steps to Sub Flow

To move a step or multiple steps to another subflow, select the steps first, then you can either

  • use the Move to Subflow button in the editing pannel, or

  • copy and paste them

To select multiple steps, hold the Shift key, click and drag to cover the steps.

 

Alternatively, hold ctrl key and click steps one by one:

 

After selecting multiple steps, editing panel shows. "Select sub flow", then click "Move to sub flow".

 

Note - You will need to select at least 2 steps to create a canvas or move them to other sub flows. So if you have only 1 step to move or put in a canvas, try adding a temporary step to help and discard it after that.

 

 

Note - If you find yourself unable to click "Move to sub flow" after choosing a sub flow, perhaps you included the green Start Step in your selection. Because the green start point of any subflow can't be moved to other subflows. You can solve this issue by de-selecting the green start point.

 

To copy and paste, use Ctrl + C to copy the selected steps, then go to the destination subflow, use Ctrl + V to paste there.

Call Sub Flow

After creating subflows, you can then call a subflow via:

  • Goto Step

  • Keyword

  • Sequence

  • Broadcast

  • Facebook Widget

  • Comment Growth Tool

  • Triggers

  • Live Chat

  • Menu Items

  • Inbound Webhooks

  • API call

  •  

Flow Labels
Flow Labels provide an intuitive way to manage sub-flows by offering color-coded labels for better visual representation. This helps users quickly identify and filter sub-flows, making it easier to navigate and manage complex workflows.

How it Works:

Open the chatbot, then go to Flows then navigate to the label creation option.

Please assign a name to your label and Choose any colour you Like.

Now your Label is created. Assign your Flow according to the labels

Select your label

Once you click on your label, only the assigned flows will be visible for use.

Benefits:

  • Quickly identify sub-flows within complex workflows.

  • Filter sub-flows based on assigned labels.

  • Improve visual organization and workflow clarity.

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