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Besides being able to create chatbot automation you can also follow up with your subscribers through our live chat inbox. We have one available for every channel.
You can access the live chat in two ways:
Through the main dashboard overview
Each individual chatbot channel
How to access live chat through the main dashboard
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TIP - Whenever agents reply in section 3, you will see the Pause Automation area automatically starts a 30 minutes count down. This means that, the chatbot will stop responding during the time. Agents can add on more time if needed. When time is up, the bot starts to reply again. |
Live Chat Updates
You will find live chat updates below