AI Prompts

AI Prompts

Introducing our new AI Prompts feature, designed to enhance the efficiency of your live chat agents.

What Are AI Prompts?

AI Prompts are shared across all bots within a workspace, allowing live chat agents to access predefined AI-powered responses and actions. These prompts help agents save time and enhance response quality without switching tabs or manually translating text.

Where To Find

You can find this feature under AI & Automation > AI Prompts in your workspace.

Open

Select AI Provider

Click the gear icon to access the settings. Select your preferred AI provider and the relevant model:

• OpenAI

• Deep Seek

• X AI

• Gemini

• Claude

Open

Creating New Prompts

To create a new prompt click the "+ AI Prompt" button. Provide a name for your prompt and enter the prompt content then set the active status and adjust the display order as needed

We've included several pre-built samples for common scenarios:

• Tone adjustment (Friendly, Formal, Funny)

• Language translation (English, Chinese)

• Other customizable use cases

Using AI Prompts in Live Chat 

Type your message in the chat window, hover over the AI prompt icon, select your desired prompt then wait a few seconds for the AI to process and you will receive the transformed text.

Example: Translating "Hi, how can I help you today?" to Chinese can be done with just a few clicks, eliminating the need to switch between tabs or use external translation tools.