Auto Suggestions

The AI agent on the webchat channel now has the ability to suggest follow-up questions based on user interactions.

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There are two settings available:

1. Auto suggestion

   • Generates follow-up questions solely based on the user's query.

   • May not always include all relevant AI agent knowledge, as it focuses only on the user's input.

2. Include Agent Skills & Service Information

   • Enhances follow-up suggestions by incorporating the agent’s predefined skills and business-related data.

   • Ensures that suggested questions align with the AI agent's expertise and available business information.

Open