Prepaid Credit
- Matthew Miao
All the updates of workspace or add-ons under your custom domain will use the credit in your wallet.
You can charge your credit, check your credit spending history and also predict usage in the next 7 days/30 days.
Add credit
UChat supports you to add credit through Stripe payment by default. If you want to charge through Paypal. You can reach out to support. We can add manually for you after the payment.
UChat also offers a different discount if you charge above $500. You will have the chance to get $10, $50, $150 extra credit for charges of $500, $1000, $2000 at one time.
You can find the details in the screenshot below.
After select the credit you want to add, click the “Add Credit” button, and then it will pop up in the window below, click “Pay now”
And then you will be redirected to the Stripe checkout page for the payment.
After successful payment, you will be redirected back to UChat, and your credit will be added to your wallet.
Also, you will have the option to download the invoice in the credit history.
If you want to add credit from Paypal, you need to reach out to the support to get the payment details. And after the payment, We will add the credit into your wallet manually.
This usually takes 2 working days.
Credit prediction for the next 7 & 30 days
You will find the credit usage under the available credit information, we generate the estimated credit required for the next 7 days, and 30 days.
The credit estimate is based on if there is any paid workspace that has the auto renew on. We will calculate the basic plan and add-on(if there is any)
In this case, you will get an idea about how much credits are required for the coming 7/30 days.
Important note about credit
UChat doesn't offer a refund for the credit you charged. Make sure you charge the amount you need.
Auto Topup Option
It’s important to maintain enough partner credits so that all the paid workspace under your partner domain can be renewed on time.
UChat now allows its partner clients to have an auto top-up feature where the account will be automatically topped up from Partner’s card without the partner having to go and add the credits manually.
This feature is only available to partner users and those clients who partner have signed using Stripe
Auto Topup Partner Credit
Log in from your Uchat portal (not WL portal) and go into Whitelabel settings from the dashboard. Click on the Prepaid Credit.
You can turn this feature on and then everytime your credit falls short of the required amount to keep your partner clients running and active, UChat will automatically charge your card and top up your account with the credit.
For example, if you choose $100 option, 100 USD will be charged from your card and topped up into your account. If the amount is still short, we will top up your account twice untill the credit requirment is fulfilled.
You can select the amount you want to auto top up if there isn’t enough credit in your partner account.
Video Tutorial