Date/time based Trigger

Owned by Matthew Miao
Jul 26, 2024
1 min read

This is a checklist that serves as a guide when using date and datetime triggers to avoid confusion.

General Guidelines

  • For both date and date time triggers, make sure that the date or time assigned is always in future. Past dates and times fails the trigger from starting. This is the default behaviour of the platform.

  • For Channels where timezone is provided by default (webchat, Facebook, Instagram etc) the timezone of the bot user is used for date time triggers.

  • For Channels where timezone is NOT provided by default, the timezone of the workspace is used for the date time triggers.

  • UChat will treat all date and date time userfields in UTC time as default, hence if timezone is not provided, the system assumes its in UTC time and then offsets as per the timezone of the user or the workspace,

 

 

Date Trigger

  • Make sure the format of the date when saved inside the date field is UTC standardized. An example of UTC format for date is “YYYY-MM-DD”. Other formats include:

DD-MM-YYYY

MM-DD-YYYY

DD/MM/YYYY

 

  • Localized date formats will always cause issues as they are not recognized by the system and will create offsets not synced with the actual time.

Date Time Trigger

  • Make sure the format of the date time when saved inside the date time field is UTC format. The defacto standard format for date time is “YYYY-MM-DDThh:mm:ss+Z”
    here:

YYYY represents the year

MM represents the month

DD represents the day

T represents the separation between date and time

hh represents the hour

mm represents the minutes

ss represents the seconds

Z represents the timezone (Such as +05:00 or -02:00)