Conversation is done/pending/invalid/spam/open

Owned by Matthew Miao
Aug 05, 2024
2 min read

Title: Conversation Status - Triggers

We have different statuses for our live chats. Agents can change the chat's status by marking the conversation as Opened, Pending, Done, or Invalid. We have a trigger for each of these statuses; whenever the status changes, the corresponding trigger will activate.

In the live chat, where to change the status: 

 

Where to Find the Trigger:

On your left sidebar, go to Automation -> Triggers -> New Trigger. There you will find these triggers.

Conversation is Opened – Trigger:

This trigger will activate when a chat's status changes to Open or is opened.

Conversation is Pending– Trigger:

This trigger will activate when a chat's status changes to pending.

Conversation is Done– Trigger:

This trigger will activate when a chat's status changes to done.

 

Conversation is Invalid– Trigger:

This trigger will activate when a chat's status changes to invalid.