How to Create Viber Chatbot

https://www.youtube.com/watch?v=8LB_NoUZF8g

Viber is another popular messaging app. In this article we will discuss how to link Viber Bot with UChat Viber Channel.

Viber channel can be accessed from the left hand side of the screen where all the channels are listed.

UChat Dashboard

From Viber Channel, click on ‘Add New Viber Bot’. (as shown in the image below)

Viber Channel Page

To create a Viber Chatbot in UChat it is required that we connect Viber Bot (from Viber Partner Account) with UChat by entering Viber Bot Token.

Adding new Viber Bot

Note: Registering for a Viber Partner account to access Viber Bot Token requires an active Viber account (via Viber app).

To sign-up for Viber Partner account, visit Viber Admin Panel

Enter the number you have registered with your Viber app. Viber will send a 6 digit verification code to your Viber app.

Viber Partner Account Login

This is how you will receive a 6 digit verification code by Viber in your Viber app.

Viber verification code sent to Viber App

Enter the 6 digit code sent by Viber to successfully login to the Viber Partner account.

Enter Viber verification code sent Viber app

By default the new Viber Partner account will require registration for the Viber Bot account. The down arrow represents the registration form for Bot Account.

Viber Bot Account registration

Mandatory information required to successfully complete the Bot Account registration is

Account Image (400px * 400px)
Account Name
Url (it gets auto populated but can also be modified)
Category
Subcategory
Language
Account Description
Website Address (optional)
Email address
Location (plus Country)
Viber Terms & Conditions.

Once all the required fields are successfully filled please click on the ‘Create’ button at the bottom of the form as shown in the image below (highlighted in Red).

Submitting Bot Account registration form

We have successfully created a Viber Bot Account and have access to the Viber Bot Token. We will copy this token and paste it in UChat Viber Channel.

Registration Successful - Viber Bot Token created

Copy the Viber Bot Token (as shown in the image above) from Viber Partner Account and paste it in the UChat Viber channel. Click ‘Add’ at the bottom right corner of the screen.

Entering Viber Bot Token in UChat

We have successfully connected Viber Bot with UChat Viber Channel.

Viber Bot successfully connected

Now click on ‘Create Flow’ to start creating your Viber Chatbot.

Hope this article was helpful. If you require further assistance please do not hesitate to post in the UChat community or reach out to UChat Support and UChat family will be happy to assist.

Viber Channel Limitations

1- Location

Share location option is only available on mobile phones and not on desktop

2- File

The file uploaded by the user will be sent to Viber and UChat will get a URL link for the file. You are unable to put this URL link in a "Send Message - File" because the link from Viber is not a direct file link.

Alternatively, to send the file back to your user, you can use "Send Message - Text" to print the link, the user can tap the link to download the file.

3- Send Message

For Each: JSON should be under 2000 characters.
Ecommerce: The JSON should be under 2000 characters so you might be unable to list 10 products per page according to your products information length (try 5 or 6 per page).