Triggers

1 How to create a new trigger
2 Selecting your Sub Flow
3 Managing your Triggers
4 Triggers
- 4.1 New user
- 4.2 User Subscribed to Bot
- 4.3 User Unsubscribed from Bot
- 4.4 User Opted-in for Email
- 4.5 User Opted-out for Email
- 4.6 User Opted-in for SMS
- 4.7 User Opted-out for SMS
- 4.8 Conversation is Open
- 4.9 Conversation is Pending
- 4.10 Conversation is Done
- 4.11 Conversation is Invalid
- 4.12 Chat assigned to an agent
- 4.13 User field value changed
- 4.14 Moved to board
- 4.15 Tag Added
- 4.16 Tag Removed
- 4.17 Label Added
- 4.18 Label Removed
- 4.19 Subscribed to sequence
- 4.20 Unsubscribed from sequence
- 4.21 Date/Time based trigger
- 4.22 Order Paid
- 4.23 Order Processing
- 4.24 Order Shipped
- 4.25 Order Completed
- 4.26 Order Cancelled
- 4.27 Order Refunded
- 4.28 WhatsApp Welcome Message
- 4.29 WhatsApp Order Received
- 4.30 WhatsApp Product Enquiry
- 4.31 WhatsApp Ad Referral
- 4.32 Facebook Ad Referral
- 4.33 Facebook LeadGen
- 4.34 Stripe Invoice Payment Succeeded
- 4.35 Stripe Invoice Payment Failed
- 4.36 CRM V2 Webhook
- 4.37 Shopify Webhook
- 4.38 Woocommerce Webhook
- 4.39 Guest Chat Ended
- 4.40 Calendly - Booked
- 4.41 Calendly - Rescheduled
- 4.42 Calendly - Cancelled
- 4.43 Mentioned in Story
- 4.44 Story Replied
- 4.45 Media Post Shared

Triggers can help you automate certain processes in the chatbot. For example, when a user has opted-in for email you might want to sync this data with a CRM or Google Sheet.

To get to the trigger section you need to go to the left-hand menu and select Automation then choose Triggers. From here you will be able to create a new trigger by pressing the blue button on the top right named + New trigger.

Once pressed you will get to see the available triggers you can choose from;

How to create a new trigger

Let’s take an example of a trigger when someone pays for order inside your chatbot. Press the blue button + New trigger then select the trigger named as such: Order Paid

From here a new pop-up window will o