UChat agent bot will allow you to handle the live chat support across all the 12+ channels UChat supports.

• You can receive the push notification in the Slack app

• You can reply & send audio, text, picture, and files to the user directly on Slack

• You can include your team member in the group chat.

• You can easily resume automation or check contact details.

After the automation is paused, you can easily chat with the customers across all the 12+ social channels, you can send images, files, and subflow directly in Slack, and also you can resume automation and check the lead's details and contact information.

Connect Slack to your workspace

You need to log in to your UChat dashboard and then go to integration, then find the Slack agent, and click “Connect Slack account”

Open

After you clicked the “Connect Slack account”, you will be redirected to the authorization window like below:

Open

And you need to click “allow”, and then you should be redirected back to UChat, with your Slack workspace connected.

How to use Activate Slack as a live chat

In order to use Slack to handle the live chat, you need to go to the channels then go to the settings, and then go to “Live Chat”,

You need to select “Slack” as the live chat integration as per the screenshot below:

How to use Slack as a live chat

In any of the channels, if you use the “Pause automation/Talk to human”, any message after that will forward to Slack.

Check the sample flow you can build and test with.

You will receive the live chat in the new channel created as per the screenshot below:

So you can reply with audio, image, files, and emoji to the customers.

You can also invite your team members into the channel.

And in the group chat, you can discuss with your team member, and you can use @teammember to discuss, and the discussion between the team members won’t be sent back to the user.

Like the message below, it won't be sent to the customers.

Using Slash Commands

If you type /bot in the chat, it will trigger the slash commands to help you with more actions. Currently, we support the below 4 actions:

• Resume_bot: if you use this action, the user will back to the automation

• Pause_bot: if you use this action, the user will pause the automation

• Bot_send_subflow: You can send a subflow to the user, and after the user received the flow, the user will back to automation

• Bot_user_info: this will get the bot user information for your reference.

Add UChat Agent bot to your Slack

You can click the button below to add the UChat Agent bot to your Slack account Slack Account

Reach out to support

If you ever have issues with our app, you can reach support at ticket@uchat.com.au. We will help you solve the issue you are having.

Privacy Policy

See UChat Privacy Policy.

Using Slack as unified live chat inbox

We are going to show you how the UChat app inside of slack works and how you can use it to basically get a unified live chat inbox directly inside of your Slack Channel.

This is of course perfect when you don’t want your clients to have access towards the chatbots but also to consolidate all kinds of channels directly inside of one platform in this case we are using Slack.

First we need to make sure that under the Chatbot settings we have Slack selected as the live chat app.

Integration with Slack Live Agent inside Uchat

Let’s see how to do it?

Flowbuilder Menu > Settings > Live Chat > Live Chat Integration > Select Slack > Save

Once you press save, ensure you will see a notification on top right as “Success - updated Successfully”

Install the Uchat Agent App inside the Slack

Goto Slack Workspace > Add Apps > Type UChat > Select “UChat Agent Bot”

Once you click on UChat Agent Bot, now this app is available.

The commands that are available are inside the Slack Live Chat

1. /bot_send_subflow -> you can send sub-flows to your users

2. /bot_user_info -> get user’s contact info

3. /pause_bot -> Pause the bot communication

4. /resume_bot -> Resume the bot

Let’s see how these commands works. Now you basically set Slack as your Live Chat inside of the Omnichannel. (in my case). All the supported channels inside the Omnichannel are now going to be consolidated into Slack.

Webchat Widget

If we go towards our webchat widget, and just start interacting inside the web chat widget, and say, Let’s connect, you can see there is a Button to talk to Human, once clicked on this button, it notifies on Slack and Live chat support is activated.

Inside the Slack Live Chat.

Communication visibility in Webchat and Slack Live Chat

If we start typing inside the Slack Live Chat, it will also reflect in the webchat and vice versa.

The following commands that are available can be tried from the Slack Live Chat:

1. /bot_send_subflow -> you can send sub-flows to your users

2. /bot_user_info -> get user’s contact info

3. /pause_bot -> Pause the bot communication

4. /resume_bot -> Resume the bot

Using the Commands inside the Slack Live Chat

Let’s try one of the command, let’s say use this command inside the Slack Live Chat /bot_user_info

In the similar way, you can use the other commands also.

The App Installed Member is the Live Chat Agent:

Only the Member who installed the Live Chat Agent app is able to see the new Conversations in side the Slack Live Chat.

You can invite the other Slack members into this Conversation.

Youtube Video Link