Resume Bot Automation

Owned by Matthew Miao
Last updated: Aug 05, 2024
1 min read

If a bot stops responding, user messages can go unanswered unless an agent intervenes. To prevent this, we've implemented several ways to resume bot automation seamlessly. Let's explore these methods in detail.

Basic Action Resume Bot

Simple and Effective

You can resume automation at any point in your flow using the action node. Here's how:

  1. Navigate to the Action Node: Find the point in your flow where automation needs to resume.

  2. Select Basic Actions -> Resume Automation: This will instantly reactivate the bot, allowing it to continue its tasks and respond to users.

This straightforward method ensures the bot gets back on track without missing a beat.

Resume in Live Chat

In live chat, agents often work within a timed framework. To ensure automation resumes smoothly:

  1. Monitor the Timer: A timer usually manages the duration of agent responses.

  2. Click the 'X' Sign: This action closes the timer and resumes the bot's automation.