Add note to teammates

Owned by Matthew Miao
Jul 28, 2024
1 min read

A note to teammates can be used as a reminder, Just in case in the below case whenever the User selects the Refund option the agent will receive the notes from the bot about the instruction/caution. Note these notes will not be visible to bot users.

Live Chat Screen

The note can be seen on the Live Chat screen plus an agent also make some notes by clicking on the bottom of the screen on Note.