Talk to human/Pause automation

Owned by Matthew Miao
Last updated: Aug 05, 2024
1 min read

This doc will guide you on how to allow users to talk with your agent and pause automation when needed.

Talk to Human & Pause Automation in the Flow

  1. Pause Automation in the Flow:

  • At any point in the flow, you can provide users the option to talk to a human agent.

  • This feature pauses the automation temporarily, allowing real-time human interaction.

  • In Action node -> Basic actions -> Talk to Human/Pause Automation

  1. Adding Pause from Live Chat:

  • You can also initiate a pause directly from the live chat interface.