In this partner setting, you will find below settings:

We will go through the setting one by one.

Billing type

We offer two different billing type. it’s billing URL and Internal Billing.

Internal Billing

If you have Stripe account, we would suggest you select “Internal Billing” option, and then go to your main partner workspace integration tab, and connect your Stripe account.

You can follow the video below for the whole Stripe billing automation.

In this tutorial, you will be able to set up Stripe billing automation. UChat will handle the purchase & cancellation automation.

You can watch our Youtube video below:

The features:

• You will be able to automatically upgrade the user’s workspace to the plan you connected

• You will be able to select to install the template to the new workspace, it will install in the omni channel

• You will be able to automate the purchase & cancellation process

Connect your Stripe account

First, you need to connect your Stripe account, you need to go to “Integration”, and then “Stripe”

After you connect your Stripe account, it will show up like this:

Open

Create Stripe subscription product

You can create subscription product directly in Stripe or create product through 3rd party platforms like Thrivecart & GoHigh Level.

Create subscription product in Stripe

In this section, We will show you how to create subscription product in Stripe directly.

You can go to “Products”, and then click “Add product” in your Stripe dashboard.

Open

And then you can update your product details like name, description, image, and recurring pricing, check the screenshot below:

Stripe Automatic Tax Setting

If you want to create VAT/Tax in the product you set up in Stripe, you can turn on the Stripe automatic tax setting, and then the subscription will collect GST in the purchase.

After you save your products, Next step, you will be able to connect this subscription plan with your paid plans in UChat.

Connect Stripe Subscription with your plans

Now, after you created your Stripe billing plan, it’s time for you to link the subscription plan with your paid plans.

So, In your partner main workspace, go to “Partner settings”, and then select “Plans & Features”, then select any of the paid plan(not the free plan). and then you will see the Stripe billing tab as per screenshot below:

So if you click the Stripe price dropdown, it will pull all the subscription products from your Stripe account. You can select the pricing you want to link to this plan.

Click the Template dropdown, and make sure you select “Internal Billing”.

And make sure you click the “Add” button, and save the setting!

Add Partner Credit

Make sure you have enough of the credit in your partner wallet, otherwise the upgrade won’t be successful.

The partner credit should at least cover the cost of the plan you are upgrading.

For example, you are upgrading the default business plan, the cost of that plan is $10, so you should at least have $10 in your partner credit.

If you don’t have enough partner credit, when the user click the upgrade button, it will show error message to contact support.

Test the purchase

After you set up & link Stripe subscription to your plan, now it’s time that you can do a simple test.

Make sure you have enough partner credit to cover the cost of the plan you are testing with.

Do a demo purchase, and then check if the workspace is updated successfully or not.

Purchase cancellation automation

So if your customer want to cancelation the plan, you can simply go to your Stripe account, and select the customer & subscription, and cancel it for them.

For the cancellation, you can choose to cancel immediately or cancel at end of the current billing cycle.

if you choose cancel immediately, the customer’s workspace will immediately drop to the free plan. If you choose to cancel at the end of current billing cycle. We will drop their workspace to the free plan at the currently billing cycle.

 Billing URL

If you don’t have Stripe account, or can’t set up Stripe account, you want to use your own payment gateway, you can choose to use “Billing URL”.

You should build your own checkout page on your own domain, and you have the below variable to use in the checkout URL.

• Workspace ID

• Workspace name

• Owner name

• Owner email

• Plan ID

Manually Upgrade

After receiving the payment from your own checkout page, you can go to “White label Settings” → Workspaces, and manually upgrade the user the plan they purchased.

Collect workspace ID on checkout page

In this section, we will show you how to upgrade customers’ workspace after your customer pays directly to you.

One of the benefits of the UChat partner program is that you can charge the price you want and get 100% of the profit.

In order to upgrade your customer's workspace after the payment, you will need to ask for a workspace ID from your customers.

They can find the workspace ID in their workspace settings. You can also include where to find the workspace ID at your checkout page if you want.

Make sure you ask or make this field mandatory on your checkout pages if you want to use our partner API to upgrade automatically for them.

Manually upgrade customer’s workspace

After you collect the payment from your customer, you will also have their workspace ID. and then you can go to your white label settings under your custom domain or under the UChat domain.

You can search the workspace ID, and then upgrade customers’ workspace or add extra add-ons.

If you haven’t collected workspace ID, you can also search by owner’s email address and workspace name.

After you identify the workspace, you can upgrade for them manually. Please note that you need to have enough credit balance in your wallet to upgrade for them.

Automate with Partner API

Or you can connect with UChat partner API, and automatically upgrade the workspace to the plan they purchased.

In the UChat partner API, you can call the partner API to change plan:

https://www.uchat.com.au/partner-api#/Partner%20Management/partnerChangePlan

In this api request, you will need to provide: workspace ID & plan name, you can get the plan details from the api endpoint:

https://www.uchat.com.au/partner-api#/Partner%20Management/partnerPlans

If you want to automate the upgrade process, we will need the workspace ID, so you can add the workspace plan ID dynamically at the checkout URL or ask the workspace ID in your own checkout page.

ThriveCart Checkout URL automation

Thrivecart is a 3rd party checkout platform, in this tutorial, we will show you how to set up billing url automation using 3rd party checkout platforms.

Learn more details from the link here.

Login Page Theme Settings

You can find the login page theme settings in the partner settings.

We offer 4 different login page designs by default.

Apple theme

Banana Theme

Cherry Theme

Credit Billing For Addons

Learn more about addons credit billing here.

Webhook URL

In the partner API, you can choose to receive the below events, and set up your own automation for onboarding, and customer retention, payment reminder, etc

The events you can receive:

• User_registered

• User_email_verified

• Workspace_created

• Workspace_deleted

• Workspace_paused

• Bot_created

• Bot_deleted

• Plan_changed

• Plan_renewed

• Addon_renewed

• Overdue

• No_enough_credit

• No_enough_points

• Usage_alert

Web Chat Support

This is the feature for you to offer web chat support for all workspaces under your custom domain.

Once it’s enabled, this web chat chatbot that connected to the omni channel will be used for the chat across all your partner workspaces.

Default Language

UChat platform support multiple languages, and can be easily extend to other languages.
The language we current support are:

• English

• Arabic

• Kurdish

• Deutsch

• Espanol

• French

• Hebrew

• Japanese

• Korean

• Dutch(Netherlands)

• Polski

• Portugues

• Portuges Brasileiro

• Turkish

• Chinese

You can select the language you want as the default language, and then all the new workspaces created under your own custom domain will be set into that language.

Also all the welcome email, forgot password email will be using your selected language.

However every user will still have the opportunity to change the language to other languages. They can select the user profile from the top right corner of the dashboard, and then select the language they want to switch into.

Default Flow Theme

UChat offers multiple flow builder theme, you can preview and test from the flow builder settings.

If you click “Change theme”, and then you can preview all the theme we offers.

Once you choose the flow builder theme, then all the new workspace created under your custom domain will use that theme by default.

System Email Profile

This settling allow you to set up a default email SMTP profile for all the workspaces under your own custom domain.

You need to set up email SMTP profile in your main UChat partner workspace. Once it’s set up, you need to select that email profile in this setting, and then in every workspace under your custom domain, if your customer want to use the “send email” action or Email notifications, they will see the default email smtp option like screenshot below:

Video tutorial

Free Trial Options

 In this help document, partner will have different options to set up the free trial.

Check the video below for more details:

Offer different days of free trial

You will find free trial days settings in White label settings → Partner settings, and by default, we offer 14 days free trial for every workspace created under your custom domain.

However, you can change this by setting up your own free trial days.

Free trial for new users

If you choose this free trial for new users, that means every email/every user will only get the free trial workspace when they created their first workspace.

All the new workspace created under the same email will be under free plan. They will need to subscribe to your paid plan in order to use the pro feature.

Free trial for new workspace

If you choose free trial for new workspace, then every new created workspaces will have the 14 days free trial. And the user can decided to upgrade during or after 14 days free trial.

User Registration

You can turn on or off the default sign up option if you don’t want to use our default sign up page.

If you turn it off, you will not see the sign up link at your default login page.

If you leave the setting on, you will see the default sign up page link as per the screenshot below

Sign Up Customerization

Enable/Disable User Registration

By default, there is a sign up link on the login page URL, it’s offered by us,

If you disable the sign up link, and then the login page URL will not show up.

Instead you can build your own sign up page, and potentially connect with partner API to create workspace after the form submitted.

Collect Phone number

If you enable the phone number on the sign up page, then you will see the below phone number option on the sign up page.

After the phone number is collected, you can see the phone number from the clients list, and also you will be able to receive the customer information from the partner webhook URL.

Disable Email Verification

By default, every new user will receive a verification email, if you set up your own email SMTP, then the email will send from your own email address.

If you disable this setting, then your customer will not receive verification email. All the new workspace created through partner API or registered on the sign up page will login and get access immediately.

Pricing Page Note

If you want to add some announcement on the billing page, you can add the content here, and it will show up at the billing page as per screenshot below

Require VAT ID

For some countries, it’s required to collect the VAT ID from the customer. it’s mandatory.

If you are not using Stripe - Stripe Automatic Tax to collect tax, you can use the VAT ID to get this information before the customer pay you.

It will show up like the screenshot below.