Sortable Options for Live Chat

We have enhanced the Live Chat experience by introducing new sorting options to help agents organize and prioritize conversations more efficiently. Agents can now sort chat conversations based on different criteria, making it easier to track and manage ongoing interactions.

Sorting Options Available

Agents can sort conversations in the following ways:

Last Message
- Ascending (Oldest to Newest)
- Descending (Newest to Oldest)
Created At
- Ascending (Oldest to Newest)
- Descending (Newest to Oldest)
Last Interaction
- Ascending (Oldest to Newest)
- Descending (Newest to Oldest)
Subscribed At
- Ascending (Oldest to Newest)
- Descending (Newest to Oldest)

Last Interaction is based on the last User Interaction. Last message is the last message send from agent or from bot automation.

How to Use Sortable Options

Accessing Sorting Options
In the Live Chat inbox, navigate to the top of the subscriber list. You'll see the sorting menu that lets you select your preferred sorting criteria.

Choosing a Sorting Order
Click on any of the sorting criteria to toggle between ascending and descending order. The selected sorting option will reorganize the conversation list immediately.

Benefits of Sorting
Sorting conversations by specific criteria allows agents to quickly identify recent interactions, prioritize new subscribers, or focus on conversations that require immediate follow-up.

This update enhances the usability of the Live Chat interface by providing flexibility in conversation management, ensuring that agents can work more efficiently based on their preferences and the needs of their workflow.