Connect with Twilio
- Matthew Miao
If you are using Twilio, you can use this provider in SMS, Voice channel, also in the WhatsApp Channel.
Please note:
WhatsApp channel using Twilio don’t WhatsApp template message, List message, Product Catalog message, WhatsApp Flow.
We highly suggest you start with Meta Cloud API from here.
Sign up & Get numbers
Take Twilio as an example. On their website, sign up, login in, then you will get to your dashboard:
Click "Get a Trial Number".
In the pop-up window, the number is shown on the upper left side, click "Choose this Number" or "Search for a different number". Then you have your own number!
Connect Twilio to UChat
In your Twilio account, copy the account SID and account Auth Token as per the screenshot below:
Now, go to UChat dashboard, and select Twilio as the provider,
put your copied values in corresponding fields.
click "Save".
click "Add Phone Number" if you are building an SMS or Voice Bot, otherwise, “Add WhatsApp Number”.
Sync the numbers into UChat
Click "Add Number" in area 3 in the above picture after connecting your provider with UChat.
Thereafter, you are able to see all your connected numbers under the "Phone Numbers" page in "Integration".
Add new numbers from the drop-down list as below: ("Buy Number" is disabled at the moment)
After adding phone numbers:
use the plus button to create new a flow.
button 2 is for "Open Flow" of this phone number.
Set up Webhook for Twilio WhatsApp Sender
If you are using Twilio for WhatsApp channel as well, then you need to go to WhatsApp senders in Twilio, and then set up below webhook URL.
Webhook URL for incoming messages:
https://www.uchat.com.au/botman/whatsapp
Status callback URL: