Set Persona

Setting a persona is basically allowing your chatbot to have different characters. Imagine having talking to a different person for your billing flow, another for the sales, then another for support. This allows a lot more personalization in your chatbot.

Open

Step 1

Go to Contents > Personas > Click “+New Persona” then enter a name and an avatar (optional).

Open

Step 2

Set it up on your flow builder

Result

If you noticed, the avatar has changed and your conversation is handled by the persona “Sarah”.