WhatsApp Conversations Report

Owned by Matthew Miao
Aug 15, 2024
2 min read

The WhatsApp Conversations Report monitors interactions carried out through WhatsApp, essential for evaluating engagement and communication effectiveness.

Steps to Access:

  1. Within your bot, go to Analytics.

  1. Select WhatsApp Conversations from the left-side menu.

Available Report Types

Here is a brief explanation for the graphs in the WhatsApp Conversations reports:

Conversations Cost:

Line Graph:

  • The red line represents the cumulative cost of conversations over the selected period.

Conversations by Type:

Bar Graph:

  • The green bars represent paid conversations.

  • The light blue bars represent free conversations.

Pie Chart:

  • The green section shows the percentage of paid conversations.

  • The light blue section shows the percentage of free conversations.

Conversations by Category:

Bar Graph:

  • The green bars represent marketing conversations.

  • The red bars represent authentication conversations.

  • The blue bars represent service conversations.

  • The gray bars represent utility conversations.

Pie Chart:

  • The green section shows the percentage of marketing conversations.

  • The red section shows the percentage of authentication conversations.

  • The blue section shows the percentage of service conversations.

  • The gray section shows the percentage of utility conversations.

 

Messages by Status:

Bar Graph:

  • The blue bars represent sent messages.

  • The red bars represent delivered messages.

These reports help monitor the costs, types, categories, and status of messages within WhatsApp conversations, providing valuable insights for performance analysis.

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