Customer Feedback Report

This report shows user ratings and feedback about the Facebook Channel, providing valuable insights to improve service and user experience.

Steps to Access:

1. Within your bot, go to Analytics.

Open

2. Select Customer Feedback from the left-side menu.

Open

Available Report Types

Here is a brief explanation for the graphs in the Customer Feedback reports:

Line Graphs

• Customer Feedback:

  • The orange line represents feedback received in the current period.

  • The gray line represents feedback received in the previous period.

• Bot Users:

  • The blue line represents bot users in the current period.

  • The gray line represents bot users in the previous period.

These descriptions provide a clear understanding of how to interpret the graphs and use the available filters to analyze the relevant data in each report.

If you need further assistance, please submit a ticket at ticket@uchat.com.au