Webchat widget is not working

There might be multiple reasons why your webchat widget might not work.

Below are a few reasons why this might be.

Widget is not showing

the main reason why this happens is the domain you are using the webchat widget on is not whitelisted.

You can do so by going into the webchat widget settings by pressing the gear icon and then press “Whitelist Domain”

Open

Widget is not triggering the correct flow

if you are using Wordpress please disable all plugins you might have active, including caching plugins. then check if the issue still remains.

In most cases the caching plugin will be the culprit as it will minify the widget installation code and remove the ref parameters if you added them correctly.

If this is the case you might want to look to exclude the webchat widget from being minified to prevent this from happening