What are the Platform default limits?
Below you will find the default platform limits. some can be increased according to a connected paid addon.
Topic | Limit |
|---|---|
Max execution time | 40 seconds |
Max Steps error | 30 Steps |
Max Step Points | 80 points |
15 seconds | |
30 seconds | |
UChat Native Object Storage Limit | 1 Gb |
Max Total Nodes | 2000 |
Smart Delays | 100 per user per 24 hours |
500 per 24 hours | |
Max OpenAI Embeddings | 500 |
Uchat API Requests | 1000 per hour |
Googlesheet filter limit | Up till 5000th entry |
Googlesheet API limit | 3 requests per second |
Broadcast error rate limits | No more than 100 errors within 5 mins |
Chat history across all channels(send from user) | 4 months |
Chat history across all channels(send from bot) | 3 months |
Max file upload size limits | 10MB |
Media file size storage limits | 100MB(free plan); 1GB(paid plan) |
WhatsApp Media File Expire date | For meta cloud api, it’s 30 days by default; If you have connected S3 storage in the integration, the expire date is the same as the chat history. |
Total Date/Time triggers | 50 per bot |
For the point counting system:
Below action don't count points:
Action: Set custom field, clear custom field, clear all custom fields, json operation, add tag, remove tag, Condition, randomiser, Goto
Below action count as 5 points：
Send Message；typing/waiting,
Action: external request action, mini app action, trigger workflow/schedule workflow, google sheets action, data store action, fire trigger, notifications (voice, sms, whatsapp, slack, telegram, live chat notification, email notification), update user profile
Integration actions(currently 1 points, will increase to 5 points from 1st Aug 2025):
Shopify action; Woocommerce action; Calendly action; Cal.com action; Cloudinary action; S3 storage actioin; Stripe action; Facebook api action; WhatsApp action; Google API action; Google Map action; Mapbox action; Eleven lab action; Ecommerce API action; Store location API action; SSO API action; SMS Blacklist API action; Bot user API action; Ticket API action; Rate limit action; GoHighLevel API action; GoHighLevel API v1 action; OpenAI action; Gemini Action; Coze Action; X.AI action; Deepseek Action; AI_Task action; Dialogflow Action, etc
Below action count as 10 points：
Add team notes; Smart Delay; Javascript Function
All the other actions, node, will consider 1 point.
If the user reached 80 points without any user interaction(question node), the bot will stop.
Max 30 Steps Error:
So we count nodes, you can have multiple actions in one node, but during 30 nodes, you should have at least 1 question node, otherwise the bot will stop.
Max 40 seconds time out Error:
If the flow have been running for the continuous 40 seconds, and don’t have user interaction(question block), then this error will trigger.
This is usually happen if the customer is using a lot of external request or openAI action, sometime if the destination server is slow, it will timeout 40 seconds. The bot automation will stop.
By default, our external request time out is 15 seconds. Our native openAI action timeout is 30 seconds.
Add-on option:
We have the add-on option to increase the limits, it will cost $20 per month for 1 bot. Please note it’s at the bot level, not at workspace level.
For every $20 per month, we can increase the limits below:
Max points increase by 10 points.
Max steps increase by 10 steps
Max timeout limits increased by 10 seconds
External request timeout increase by 10 seconds
OpenAI action timeout increase by 10 seconds
The user can decide what limits they need, and arrange the payment here:
https://buy.stripe.com/00g9BJ6GLcLugvKbIV