Inbound webhook, SMS/Voice bot not working?
Why inbound webhook not sending flow? Why SMS/Voice bot not working?
If your SMS or Voice inbound webhook creates a user but does not send the flow to the user.
One possible reason is that this phone number has been connected to another workspace.
When you disconnect your Twilio account in a workspace, also remember to disconnect the phone number. Otherwise, even the number can be successfully connected to a new workspace, the bot won't work.
In my bot I have my Twilio number connected and a simple flow set up for testing. When I call the number it connects to my bot and I receive the initial question from the bot but when I speak it doesn’t seem to be capturing the input and just hangs up after the 5 second wait time. I tried finding some things on google and YouTube to see if it might be something I’m doing wrong but have had no luck. Anyone else experienced this?