How to get help?

In this help document, you will learn how to get help and also how to submit a support ticket.

Knowledge base UChat have very good documented help documents, you can find most of your answers here: https://docs.uchat.com.au/

YouTube Channel

UChat always publishes new videos about training, tutorials, feature releases, tricks & tips.

You can subscribe to our youtube channel, and always stay up to date. UChat

We also set up the playlist you can get started right away.

UChat Academy

UChat is also offering UChat academy, where you can learn about different features & functions of UChat in a more structured way. (more details here)

Docs/Help Center

UChat offers Docs and Help portals to consult and seek guidance.

Docs

UChat Facebook Group

UChat has a booming & active Facebook Group. You can always ask questions about anything you want in our Facebook Group.

We encourage our group members to ask questions in our Facebook group directly if it's not a bug-related question.

If you haven't already, you can join our Facebook group by clicking here.

Submit a support ticket

Last but not least, you can submit a support ticket right in your dashboard.

We encourage you to submit the support ticket regarding the bugs you experience & account issues.

For the bug-related issues, we need detailed (and step by step) instructions or videos to understand the structure of the flow and the root cause of the issue to be able to provide a quick resolution.

To be able to provide effective and timely resolution, it is important that all Support emails include the following information;

Detailed description
Video (preferred) / Screenshots of the concern
Consent to confirm If you allow UChat Support to access your Workspace to investigate the issue and to conduct tests on your behalf.

In the UChat dashboard, you can find the email link at the top right corner. Please follow the instruction below

How to find UChat Support email